Software Support Agreements

What document should I use if I grant temporary access to our website software and code to a potential company that could enter as a software provider. Support Services – What are the standards that support services must meet? Do they have to be provided in accordance with an SLA? If so, what are the relevant service levels? Does the service provider have the right to suspend services in the event of late payment? Support services that may be covered in the document include assistance with the use of the software and the identification of errors in the software. The model assumes that support must be provided in relation to a particular software system and not to software in general. It is also assumed that the support will be accessed via some form of assistance. If you are looking for a more demanding document, please respect our standard and premium software support agreements. These documents contain, inter alia, clauses relating to the processing of orders necessary for compliance with data protection legislation when one company processes personal data on behalf of another. Unable to subscribe to the email address. Please try again. The proposal also contains a comprehensive set of boilerplate clauses covering issues such as force majeure, termination, subcontracting, communications, waivers, variations, global agreement, law and jurisdiction. Hello Alasdair, you will access our server which contains all the codes and databases. They evaluate the standard to see if they can work with us.

Although relatively short, and the optional service level agreement is included in the document as a timeline. This schedule can be used to provide details on how services are provided. This site is protected by reCAPTCHA and Google`s privacy policy and terms of use apply. Learn more about FindLaw`s newsletters, including our terms of service and privacy policy. What kind of access do you offer? Treat yourself to z.B. Do you have access to a control panel, server, compiled code and/or source code? What can the potential provider of this access do? Customer Obligations – What types of support may the customer need? Does the service provider need access to the customer`s IT systems? At least you want a confidentiality agreement. If you check the proprietary source code, you may also want a restrictive source code license. When they process personal data, you need a data processing agreement to comply with data protection legislation.

Fees and Payments – What needs to be paid, when and how? Will there be a time charge? Can the service provider increase prices after notification and, if so, what are the restrictions? Can I find out what format of the legal agreement a web developer needs to enter into the agreement with the client?. . .